Movers Finchley Service Terms and Conditions

These Terms and Conditions set out the basis on which Movers Finchley provides household and commercial removal, relocation, and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the person, firm, or company who requests and pays for the services.

Company means Movers Finchley, the removal service provider.

Services means any removal, packing, loading, unloading, transportation, storage, or related services that the Company agrees to provide.

Goods means the items, belongings, or property that are subject to the Services.

Contract means the agreement between the Customer and the Company incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

The Company offers residential and commercial removal and related services within the UK. The precise scope of the Services will be as set out in the quotation and any subsequent written confirmation. The Company is not obliged to provide any services that are not expressly agreed in writing.

Unless specifically agreed, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, removal of fixtures or fittings attached to a building, specialist handling of high-value or fragile items, or packing and materials. These may be available as additional services if requested in advance.

3. Booking Process

3.1 Quotations

Any quotation issued by the Company is based on the information supplied by the Customer. Quotations are normally provided subject to survey and are valid for the period stated on the quotation or, if not stated, for 30 days from the date of issue. The Company reserves the right to amend or withdraw a quotation if the information provided is inaccurate, incomplete, or if the scope of work changes.

3.2 Accepting a booking

A booking is only confirmed when the Customer accepts the quotation in writing or by any method expressly permitted by the Company, and when any required deposit or prepayment has been received. An enquiry, estimate, or provisional date does not constitute a confirmed booking.

3.3 Information required

The Customer must provide accurate details regarding access at collection and delivery addresses, parking availability, floors and lift access, the volume and nature of the Goods, any heavy, bulky, fragile, or high-value items, and any time restrictions or special requirements. Failure to do so may result in additional charges or the Company being unable to complete the Services as planned.

3.4 Changes to bookings

Any request to change the date, time, scope, or location of the Services must be made as early as possible and is subject to availability and the Company’s agreement. The Company may revise the quotation or apply additional charges to reflect any changes.

4. Payments and Charges

4.1 Prices

Prices are based on the agreed Services, volume of Goods, distance travelled, labour requirements, access conditions, and other relevant factors. The Company reserves the right to adjust prices if the information given by the Customer is inaccurate or incomplete, or if conditions differ significantly on the service day.

4.2 Deposit and balances

The Company may require a deposit or full prepayment before confirming a booking. Where a deposit is taken, the remaining balance is payable by the date and method communicated by the Company, which may be before commencement of the Services or upon completion, depending on the nature of the work.

4.3 Payment methods

Accepted payment methods will be communicated by the Company at the time of booking. All payments must be made in pounds sterling unless otherwise agreed in writing.

4.4 Late or non-payment

If the Customer fails to make payment when due, the Company may suspend or cancel the Services, retain Goods until payment is made, and charge interest on overdue sums at the statutory rate permitted under UK law. Any legal or collection costs incurred by the Company in recovering overdue amounts may be charged to the Customer.

5. Cancellations and Postponements

5.1 Customer cancellations

If the Customer wishes to cancel the Services, notice must be given in writing or by any method accepted by the Company. The following cancellation charges may apply, unless otherwise stated in the quotation or confirmation:

a. Cancellation more than 7 days before the agreed service date: no cancellation fee, deposit may be refunded at the Company’s discretion.

b. Cancellation between 3 and 7 days before the service date: up to 50 percent of the total quoted price may be charged.

c. Cancellation within 48 hours of the service date: up to 100 percent of the total quoted price may be charged.

5.2 Postponement by the Customer

Requests to postpone may be treated as cancellations and re-bookings at the Company’s discretion, especially where the new date is not available. Postponement fees or revised pricing may apply depending on the notice given and the new service date.

5.3 Cancellation by the Company

The Company may cancel the Services if the Customer fails to make payment when due, fails to provide necessary information, is in breach of these Terms and Conditions, or if circumstances beyond the Company’s reasonable control make it impossible or unsafe to carry out the Services. In such cases, any prepaid amounts for Services not provided will normally be refunded, subject to deductions for any costs reasonably incurred.

6. Customer Responsibilities

The Customer is responsible for:

a. Ensuring that all Goods to be moved are properly packed and ready, unless packing services have been booked.

b. Ensuring that any fragile, valuable, or special items are clearly identified and, where relevant, appropriately protected.

c. Arranging suitable parking and permits for the Company’s vehicles where required, and complying with any local parking or access restrictions.

d. Ensuring safe and reasonable access to and from the property, including informing the Company of any limitations such as narrow roads, low bridges, height restrictions, stairs, or lift restrictions.

e. Being present, or ensuring that an authorised representative is present, at collection and delivery addresses to provide access, instructions, and to sign relevant documentation.

f. Complying with all applicable laws and regulations relating to the Goods and the properties involved.

7. Items Excluded from the Service

Unless expressly agreed in writing, the Company will not transport, store, or handle:

a. Hazardous, flammable, explosive, or illegal items.

b. Live animals or plants.

c. Perishable goods requiring temperature control.

d. Cash, securities, important documents, or irreplaceable items.

e. Any item that cannot be moved safely or lawfully.

The Customer must not include such items in the Goods. If prohibited items are discovered, the Company may refuse to move them, and the Customer may be liable for any resulting costs, loss, or damage.

8. Liability and Limitations

8.1 Company responsibility

The Company will exercise reasonable care and skill in providing the Services. The Company’s liability for loss of or damage to Goods is subject to the limitations set out in this section and may be further limited by any specific terms in the quotation or confirmation.

8.2 Exclusions of liability

The Company is not liable for:

a. Loss or damage arising from the Customer’s failure to pack items adequately where packing is not carried out by the Company.

b. Loss or damage to the contents of cartons, cases, or containers that were not packed by the Company.

c. Normal wear and tear, scratching, or minor damage that is reasonable given the nature of the move.

d. Loss or damage caused by fair wear and tear, inherent defects, atmospheric or climatic conditions, or infestation.

e. Loss or damage resulting from war, terrorism, civil unrest, or acts of God such as flood, storm, or other natural events beyond the Company’s reasonable control.

8.3 Limits on value

Unless otherwise agreed in writing, the Company’s total liability for loss of or damage to Goods is limited to a reasonable market value subject to an overall financial cap per job, as may be set out in the quotation. The Customer is encouraged to arrange additional insurance cover if the value of the Goods exceeds any stated limits.

8.4 Indirect and consequential loss

The Company is not liable for indirect, consequential, or economic losses, including loss of profit, loss of use, loss of business, or loss of opportunity, even if the Company has been advised of the possibility of such losses.

8.5 Personal injury

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, or any other liability that cannot be limited or excluded by law.

9. Claims and Time Limits

Any visible loss or damage to Goods must be reported to the Company as soon as reasonably practicable and in any event within 7 days of completion of the Services. The Customer should provide detailed information and, where possible, evidence such as photographs. Failure to notify the Company within this period may affect the ability to investigate and may limit or void any potential liability, except where such limitation is not permitted by law.

10. Waste, Disposal, and Environmental Regulations

10.1 General waste handling

The Company operates in accordance with relevant UK regulations relating to the handling and transportation of waste. Where the Services include disposal or clearance of unwanted items, the Customer confirms that they have the right to dispose of such items.

10.2 Prohibited waste

The Company will not collect or dispose of hazardous or controlled waste, including but not limited to chemicals, asbestos, clinical waste, fuel, paint, solvents, or similar materials, unless agreed in writing and subject to appropriate licensing and additional charges.

10.3 Duty of care

The Customer acknowledges that the Company may use licensed waste transfer facilities or third-party providers for disposal, recycling, or reuse of items. The Company will take reasonable steps to ensure that waste is handled responsibly and in compliance with relevant environmental laws, but does not guarantee that all items will be recycled.

11. Access, Parking, and Property Protection

The Customer is responsible for ensuring that suitable access and parking are available for the Company’s vehicles. Any fines, penalties, or additional charges arising from insufficient parking arrangements or inaccurate access information may be charged to the Customer.

The Company will take reasonable care to avoid damage to property during the provision of the Services. However, the Company is not liable for damage to driveways, paths, lawns, or other surfaces resulting from the movement or parking of vehicles where the Customer has requested or permitted access.

12. Delay and Events Beyond Control

The Company will make reasonable efforts to adhere to agreed dates and times but cannot guarantee punctuality. The Company is not liable for delays caused by traffic, road closures, weather conditions, accidents, mechanical breakdown, or other circumstances beyond its reasonable control.

If a delay occurs due to such circumstances, the Company will aim to keep the Customer informed and to complete the Services as soon as reasonably practicable. Additional charges may apply if the delay results in significant extra time or costs.

13. Insurance

The Company maintains appropriate insurance in connection with its removal activities in the UK, subject to policy terms, conditions, and exclusions. The Customer is advised to check the level of cover available and to arrange additional insurance where necessary to cover the full value of the Goods and any specific risks.

14. Data Protection and Privacy

The Company may collect and process personal data relating to the Customer for the purposes of administering bookings, providing the Services, and managing the Contract. The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure.

15. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible so that the matter can be investigated and, where appropriate, resolved. The Customer should provide full details and any supporting information to enable the Company to respond promptly.

16. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract, unless changes are agreed in writing between the parties.

17. Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary, or deleted, and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Services, or the Contract shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions or the Services provided by the Company.